Dear Members,
The Community Living Assistance and Support Services (CLASS)
Provider Manual has been revised to include a new
Appendix for Critical Incident Reporting. Effective January 1, 2019:
- CLASS case management agencies (CMAs) and direct services agencies (DSAs) must, in accordance with the CLASS Provider Manual, report critical incidents to HHSC and to each other;
- Deaf Blind with Multiple Disabilities (DBMD) program providers must, in accordance with the DBMD Provider Manual, report critical incidents to HHSC; and
- CLASS CMAs, CLASS DSAs, and DBMD program providers must, at least annually, evaluate critical incident data reported to HHSC and identify program process improvements that help prevent the occurrence of critical incidents and improve service delivery.
These requirements are being implemented by HHSC to address the Centers for Medicare & Medicaid Services (CMS) requirement, included in the CLASS and DBMD waiver applications, that HHSC have an incident management system in place.
Providers are encouraged to contact CLASS Program Staff at (512) 438-3078, or refer to Information Letter No. 18-12 for more details.
Thank you!