HHSC released an announcement concerning a change in Electronic Visit Verification (EVV) Reason Code 305 effective July 1. Reason Code 305 is defined as: “Malfunctioning Small Alternative Device or Invalid Small Alternative Device Value - Verified Services Were Delivered”
The Reason Code 305 revision is in bold below.
Reason Code 305 is selected when a small alternative device malfunctions or provides invalid values. Free text is required in the comment field; the provider must document the actual time service delivery begins and/or ends. If the EVV system is missing the start or end time of a visit, the provider must document the missing time in the Free Text. If RC 305 is used for the same individual/member over a period greater than 14 calendar days, a replacement small alternative device should be ordered. This is a preferred reason code.
Provider’s should ensure that the missing in and/or out times are documented to avoid denials, recoupment, or contract actions.
Original Announcement: https://hhs.texas.gov/about-hhs/communications-events/news/2017/06/reason-code-305-free-text-requirement-revision-effective-july-1